Privacy Policy

At EL DEO (Skin Magical), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (eldeo.ph) or make a purchase from us in the Philippines. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, which you voluntarily give to us when you place a Cash on Delivery (COD) order or contact customer support.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. Tracking Technologies and Cookies

We use cookies, web beacons, tracking pixels (such as Meta/Facebook Pixel and TikTok Pixel), and other tracking technologies on the Site to help customize the Site and improve your experience. These tools allow us to understand user behavior, measure the effectiveness of our advertising campaigns, and deliver targeted advertisements. You can manage or disable cookies through your browser settings, though this may affect site functionality.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Fulfill and manage purchases, orders, and deliveries.
• Contact you via SMS or phone call to confirm your Cash on Delivery (COD) order prior to shipping.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
• Increase the efficiency and operation of the Site.
• Resolve disputes and troubleshoot problems.

4. Disclosure of Your Information (Third-Party Sharing)

We do not sell, trade, or rent your personal information to third parties. However, we may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including logistics and courier partners (e.g., J&T Express, NinjaVan) to successfully deliver your COD orders.
• Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

5. Compliance with the Data Privacy Act (RA 10173)

We operate in strict accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. Under this act, you have the right to be informed, to access, to object, to erasure or blocking, to damages, to file a complaint, to rectify, and to data portability.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.